VPD creates Call Centre For Australia’s Largest Medical Imaging co

South Coast Radiology has used unified communications to centralise communications from its satellite offices into a call centre at head office, realising efficiency and fiscal benefits in the process.

The company has 230 staff and 13 clinics around Queensland. Until recently, each of the clinics was responsible for taking calls, from both patients and medical professionals.

http://www.technologydecisions.com.au/content/convergence/case-study/south-coast-radiology-consolidates-13-front-desks-into-one-call-centre-with-mitel-unified-communications-813001344